Customer service software

HubSpot service

Experience is everything

Your customers expect more

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources.

Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.

Expand your support team’s capacity through automation and self-service. Improve collaboration by uniting your teams and channels. Identify opportunities to enhance the customer experience.

Popular features:

Customer Feedback Surveys: Get a pulse on customer happiness. Deploy NPS, CSAT, CES, and custom surveys to gather feedback that can be used to build a better customer experience.

Custom Objects: Store and customise all the data you need to support your customers. Create single-object, cross-object, or custom funnel reports to monitor the health of your business.

1:1 Video Creation: Use video to build stronger relationships. Create personalised help videos for individual customers right inside HubSpot, and easily add them to emails or tickets.